To describe notification steps and procedures to be followed during and after a planned or unplanned service outage of clinical information systems.
In the event of a planned or unplanned service outage of clinical information systems, staff are notified and downtime event procedures are put into place. This policy explains how staff are notified of the outage, and describes the procedures to follow after notification is made. The Clinic Support Services Director in consultation with the Information Systems Group (ISG) and the Clinic Manager determine as soon as possible when downtime event procedures start. Planned service outages are schedule by the Information Systems Group Manager. This policy applies whenever Student Health and Counseling Services (SHCS) computing services or the local area network become unavailable.